Frequently Asked Questions
 

When is Picture Day?
Your school will distribute Picture Order Envelopes and/or Reminder Notices about a week or two before picture day.   In addition, there will be Bulletin Board Posters hung around the school.   Most schools also publicize Picture Day in school newsletters, school calendars and during morning announcements.  You can also contact us to determine your school's picture day. 

When will I receive my finished pictures?
We'll deliver your child's portraits to the school within five weeks of Picture Day.

How do I order more pictures?
To order more pictures for visit Irvin Simon Direct.

What if I don't like the portrait?
Our pictures are 100% Satisfaction Guaranteed.   If you are not satisfied and delighted we will re-photograph your child on your school's retake day.  You can also return your portraits to us for a full refund.

What if I am missing pictures?
If you have a problem with your order please make an Online Request.

What If my Question is not answered?
Please contact us at 516-437-4700 or submit an  Online Request.